We accept Returns for Refunds and Exchanges.
We offer a 60-day 100% satisfaction guarantee, no questions asked. The return must be initiated on or before the 60th day from the purchase date. Products returned must be returned in the original packaging in order to receive a full refund or exchange.
As part of the returns process, you will be notified of your refund amount after you select the return shipping method. The refund will be paid out to you once the package is confirmed as delivered back to us and the return is processed. Processing a return takes 1-2 business days after delivery. The refund will automatically be applied to the original method of payment within 3-5 business days. If your purchase was made with a gift card that has a Visa, Mastercard, or AMEX logo your refund will go back to that gift card since that was the original form of payment. Refunds will not be issued for returns of empty packaging. If you are shipping an item over $75, we suggest using a trackable shipping service and/or purchasing shipping insurance. We can only process a refund for orders that we can verify as delivered to us.
Return Shipping Cost
If a product was defective or you received the wrong item, we will pay for the return shipping. Otherwise, the customer is responsible for the return shipping costs. The cost of shipping is taken care of through the returns process, the cost of shipping will be deducted from the refund amount, and a paid label will be provided when the return is initiated.
Please fill out the Return Request Form to initiate a return. Then ship your order back to us at our physical location. The postmark date must be on or before the 30th day from the purchase date in order for the return to be accepted.
160 S Hartman Street
York, PA 17403